Story

** __Scenario Solutions Using H a n dLink__ **
Location: Banking center Bank Teller: Richard Hearing Impaired Customer: Chris

Richard is counting his on-hold cash when he notices Chris entering his line. Chris walks over to Richard’s counter. “Hi, how can we help you today sir?” asked Richard. The Chris waves Hi and signs to his ears. Noticing Chris’s impairment Richard directs him to the Hand//link// device located at on the counter. Richards presses the power key on the device. Hand//link// powers on prompting an instructional guide on how to use the device--displayed on both sides o f the devices. Options for usage of the device are preconfigured from last time the device was used. Chris picks up the gloves and places them on his hands. “Hi, I was wondering if I could change a check and withdraw some money today?” signed Chris. Chris's question is translated and displayed on Richard's screen of the device. Richard reads the text displayed and types the following request using the device’s electronic QWERTY key-pad, “No problem, may I have your check, bank card and a photo I.D. please?” typed Richard. Chris reads the Richard’ message and hands over the necessary info. “Thanks, Ok how much would you like to withdraw?” typed Richard. Chris signs that he would like to withdraw 335 dollars and deposit the remaining amount. Richard is unable to read the translation of Chris's sign and presses the exclamation button which signals Chris to re-sign his message. Chris re-signs his request. This time Richard is able to read the sign and processes his request. “Alright we are all finished, here is the 335 dollars you requested, is there anything else that I can help you with today?” typed Richards. Chris signs “No, thanks” and finishes his banking.